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Privacy Policy

Effective Date: 24 September 2026

ZenWorks (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when communicating with us through WhatsApp, our website, social media platforms, and other communication channels.

This Privacy Policy explains how we collect, use, store, and protect personal information.

1. Information We Collect

Depending on how you interact with ZenWorks, we may collect:

  • Your name and contact details.

  • Your WhatsApp phone number.

  • Messages and information you send to us through WhatsApp.

  • Information about your building, renovation, decking, cladding, staircase, interior, or other project.

  • Measurements, photographs, drawings, and other project information you choose to provide.

  • Information required to prepare quotations, invoices, and project documentation.

  • Information you provide through our website, enquiry forms, email, or social media.

  • Technical information associated with your interaction with our website or online services.

We only collect information that is reasonably necessary for providing and improving our services.

2. How We Use Your Information

We may use your information to:

  • Respond to your enquiries and WhatsApp messages.

  • Provide information about ZenWorks products and services.

  • Understand your project requirements.

  • Prepare quotations and proposals.

  • Arrange site visits, measurements, deliveries, and installations.

  • Communicate with you regarding your project.

  • Manage customer enquiries and follow-ups.

  • Maintain customer and project records.

  • Improve our products, services, and customer experience.

  • Comply with applicable legal and regulatory requirements.

Where appropriate, we may use automated systems or artificial intelligence tools to assist with customer enquiries, lead qualification, follow-ups, and administrative processes. Such systems are used to support our business operations and do not change your rights under this Privacy Policy.

3. WhatsApp Communications

ZenWorks may use the WhatsApp Business Platform to communicate with customers.

When you contact us through WhatsApp, we may process your WhatsApp phone number, profile information made available to us, messages, photographs, documents, and other information you choose to send.

WhatsApp communications may be processed through Meta's WhatsApp Business Platform and our authorised business technology providers and service platforms for the purpose of delivering and managing our communications.

We do not sell your WhatsApp information to third parties.

4. Sharing of Information

We may share personal information with trusted service providers who assist us in operating our business, including providers of:

  • Customer relationship management systems.

  • Communication and messaging services.

  • Business automation and workflow services.

  • Cloud storage and productivity services.

  • Accounting, invoicing, and business administration services.

  • Website and hosting services.

These providers may process information only as necessary to provide services to ZenWorks.

We may also disclose information where required by law, legal process, or a lawful request from a competent authority.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction.

However, no internet-based service can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and complying with legal obligations.

When information is no longer required, we may securely delete or anonymise it.

7. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of information where legally applicable.

  • Ask us to stop or limit certain processing.

  • Withdraw consent where processing is based on consent.

  • Ask questions about how your information is being used.

To exercise these rights, contact us using the details below.

8. Third-Party Services

Our services may interact with third-party platforms, including WhatsApp/Meta and other business software providers.

Those services may have their own privacy policies and terms. We encourage you to review the privacy policies of third-party services when you use them.

9. Children's Privacy

Our services are intended for businesses, homeowners, professionals, and other adults. We do not knowingly collect personal information from children for the purpose of providing our services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

The updated version will be published on this webpage with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how ZenWorks handles your personal information, please contact us:

ZenWorks
Zimbabwe
Email: info@zenworks-bamboo.com
Website: www.zenworks-bamboo.com

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